My previous museum job had a lot of public interaction. I met new people, geeked out over our favorite artworks, assisted students with choosing classes and helped people find their way to the parking garage. Most of the feedback I heard from visitors was positive, but it also became quickly apparent that many people were intimidated by art, annoyed by draconian codes of conduct, and generally felt unwelcome. It’s a huge issue for museums, as perception is reality, but not insurmountable. However, acknowledging it is a great start!
*Shameless promotion alert* I made this!